Water and Sewerage Application
The following links provide you with information to enable you to apply for our services:
Veolia Water UK
To get in touch, please click here to contact us.
The Developer Services team is responsible for providing new water mains, new water or sewer connections, and the upgrade and/or separation of existing water and wastewater supplies, within the Tidworth and Perham Downs area.
Overview of Services
If your property does not fall within the area we service, you will need to contact an adjacent water company. Details of these water companies can be found at www.drainageandwater.co.uk
Please be aware that there are certain areas / enclaves within our boundary which are fed by a bulk metered supply, should your home be fed by one of these systems you will need to contact Wessex Water.
An overview of the water and sewerage services that Veolia Water can offer is found in our Guidance Notes document.
Charges
These developments can range from a single storey domestic house to a large housing/commercial site. All new developments and first-time connections place extra demand on our water supply and wastewater infrastructure.
Income from the Infrastructure Charges enables us to improve the network to accommodate the extra demand. This means that those placing the extra demand on the network pay towards the improvement costs. The charges are designed to reflect the different levels of potential demand by different kinds of development.
Please note that care has been taken to ensure the accuracy of this section of the website. However, any errors or omissions cannot invalidate the recovery of the proper charges owing to the company under its resolutions and charges schemes.
VAT
Current guidelines state that VAT is not currently chargeable on sewerage services. VAT will be added to water supply charges to relevant industrial customers who are defined within divisions 1-5 of the Standard Industrial Classification List 1980 (SIC)- as follows:
- Division 1 Energy and water supply industries.
- Division 2 Extraction of minerals and ores other than fuels; manufacture of metal, mineral products and chemicals.
- Division 3 Metal goods, engineering and vehicle industries.
- Division 4 Other manufacturing industries.
- Division 5 Construction.
Where supplies are for both relevant industrial activities and other purposes, VAT is chargeable if the predominant activity of the customer falls within any of the above divisions.
Water supply charges to all other customers are zero rated for VAT purposes. See our VAT Guide for more comprehensive information.
Regulations
We must abide by laws that maintain and strengthen your legal rights. Independent regulators make sure that we meet our obligations under these laws. Some of these regulatory bodies are:
- The Water Services Regulation Authority - Ofwat
- The Consumer Council for Water (CCWater)
- The Department of Environment, Food and Rural Affairs (DEFRA)
-
Drinking Water Inspectorate (DWI)
- The Environment Agency (EA)
- Local Health Agencies
Our Statutory duties
As a provider of Developer Services we have numerous Statutory Duties with regards to the services we offer. The Water Industry Act 1991 (WIA91), as amended by The Water Act 2003 (WA03) specifies many of our duties as does The Competition and Services (Utilities) Act 1992 (CSUA92) and the Water Industry Act 1999 (WIA99). Together these legislative documents set out the guidelines within which we must work.
- The Water Industry Act 1991
-
The Water Act 2003
- The Water Supply (Water Fittings) Regulations 1999
Legislation
Our Statutory duties
As a provider of Developer Services we have numerous Statutory Duties with regards to the services we offer. The Water Industry Act 1991 (WIA91), as amended by The Water Act 2003 (WA03) specifies many of our duties as does The Competition and Services (Utilities) Act 1992 (CSUA92) and the Water Industry Act 1999 (WIA99). Together these legislative documents set out the guidelines within which we must work.
- The Water Industry Act 1991
- The Water Act 2003
- The Water Supply (Water Fittings) Regulations 1999
Our Statutory Powers for chargeable services
There are services that are chargeable to customers. We aim to exceed the expectations of our customers, by doing what we say we'll do, by keeping the customer informed every step of the way and make all efforts to provide the advice and guidance as and when necessary.
Legal Requirements/General Standards of Service (GSS)
There are certain governed standards of service that Veolia Water must maintain. We are committed to excelling these standards to create an exceptional experience for the customer. Details of these standards can be found in Our Guarantee to you .
Self Lay Agreements
The Water Industry Registration Scheme (WIRS) has been developed to allow contractors to install and commission water mains and services for use by the water utilities. Developers can now choose to install water infrastructure themselves, employing a Self-Lay Organisation (SLO) to undertake the work on their behalf or to requisition the local Water company to do the work for them.
Within our area of supply the quality of the water and the integrity of the water network remains our responsibility, therefore only competent persons will be allowed to carry out this work.
Lloyds Register operates WIRS on behalf of Water UK and the water utilities which assesses service providers who elect to be accredited for contestable works associated with water infrastructure installation.
We must receive recognised proof of competence before a developer or self-lay organisation begins work. Upon satisfactory completion, ownership of the water mains and services laid by a developer or self-lay organisation transfers to our ownership.
For more information and a WIRS application form please refer to Lloyds Register website.