Thousands of customers contact us every day asking advice on a variety of issues to do with the water supply in their home. Rob King, one of our customer service technicians, has made a series of films to help you sort out some of the most common issues. Click on each film to find out more.
Rob's "how to" guides
Finding your outside stop tap
Duration - 00:47
It's really important to know where your stop taps are. Here Rob gives you tips on how to locate your outside stop tap and what to do in an emergency.
Finding your inside stop tap
Duration - 00:37
It's really important to know where your stop taps are. Here Rob gives you advice on how to locate your inside stop tap and how to keep it in good working order.
Reading your water meter
Duration - 00:44
It's really easy to take a meter reading. Watch as Rob shows you what to do and the various ways to submit a reading to us.
Preventing future problems
Duration - 00:59
What would you do with a burst pipe or a dripping tap? Prevention is always better than cure. Rob gives you some advice on looking after your water pipes to keep them in tip top condition.
Dealing with frozen pipes
Duration - 00:32
Got no water? Unfortunately Jack Frost often gets the better of our pipes, but don't panic. Here Rob gives you advice on how best to deal with them to get your home back in working order as soon as possible.
Fitting a Hippo Water Saver
Duration - 00:36
Fitting a water saving device can save up to 2.5 litres of water with every flush. Find out which device works best in your system and watch Rob show you how to go about installing one.
Dealing with bogus callers
Duration - 00:31
Unfortunately bogus callers (people pretending to work for us) are sometimes a problem in our area. We want you to feel as safe as possible in your home, so here Rob gives you tips on what to do if someone knocks at your door, and how to check if they are a genuine caller.