Our Customers
A specific contractual relationship for each local authority
Water services are local services. In order to manage these services more effectively, municipal outsourcing provides a framework which can adapt locally to the specific circumstances of each local authority, while at the same time allowing the local authority to benefit from the expertise of specialist companies.
Veolia Water's highly decentralized organization creates buisness units on a human scale run by managers either responsible for that country or particular region. This enables it to offer the most suitable contractual solutions (service contract, lease contract, management contract, concession, Build Operate Transfer contracts and outsourcing contracts etc.).
After invitation to tender the public authorities therefore choose a highly skilled local operating company that can also, depending on requirements, find the most suitable solutions via a national or international network of experts.
Always more for consumers
The outsourcing of services links together local authorities, individual consumers and operating companies. This threeway relationship is an effective way of dealing with local issues by making use of the technical and organizational skills that also take into account customer satisfaction as well as that of local officials.
The outsourcing of water services makes it possible to deal with the issues surrounding water and ensures the transparency of this threeway relationship, while at the same time continually improving the consumers' water supply. The local authority benefits from the optimization of its facilities and the increasing improvement in their productivity.
Always ready to listen to their customers, Veolia Water's teams conduct consumer surveys at each stage of their service provision, so as to measure customer satisfaction and assess their requirements. More than 25,000 interviews are carried out in this way every year allowing for a better assessment to be made of changing expectations and to provide for a more comprehensive service.
Customized solutions for industrial companies
With the knowledge gained from more than 150 years experience in dealing with public authorities, Veolia Water provides industrial clients with proven expertise when it comes to the outsourced management of their facilities and water treatment services.
The Group thus undertakes to meet the specific requirements of large as well as small and medium sized companies whatever the sector of their industrial activity.
By entrusting management of their water services to a specialist, these companies are therefore able to concentrate on their core activity. In addition, they can rest assured that the services will comply with the tightest of environmental standards.
In more than 60 countries Veolia Water provides the following services to industrial clients:
- customized technical solutions;
- an extensive range of customized services;
- the expertise of a local service provider;
- multidisciplinary expertise on different contracts.
