Contact us
Water Companies
To contact your local water company, please click on the appropriate area of the map below or scroll down to the company details that follow.
Veolia Water Central (formerly Three Valleys Water)
Click here to visit our website or e-mail us with account queries at mybill.central@veoliawater.co.uk
Save some time and pay your bill online.
And that's not all you can do! Take advantage of our improved online services:
- Tell us you're moving home
- Set up a direct debit
- Get water efficiency advice
- Find answers to our most commonly asked questions with our online knowledge base
You can also call us:
- Emergencies, water quality, supply and leak enquiries: 0845 782 3333
- Metered bill enquiries: 0845 769 7985
- Non-metered bill enquiries: 0845 769 7982
Veolia Water Southeast (formerly Folkestone and Dover Water Services)
The Cherry Garden, Cherry Garden Lane, Folkestone, CT19 4QB
- General enquiries: 0845 888 5 888*
- Customer Services: 0845 888 5 888*
- Emergencies: 0845 888 5 888*
- Media enquiries: 0845 888 5 888*
- Email: enquiries.southeast@veoliawater.co.uk
*All calls are charged at local rate
More details can be found on the Veolia Water Southeast website.
Veolia Water East (formerly Tendring Hundred Water Services)
Mill Hill, Manningtree, Essex, CO11 2AZ
- General and Billing enquiries: 0845 1489288*
- Payment Helpline: 0845 1482911*
- Emergency: 0845 1489299*
- Media enquiries: 01707 277110
- Email enquiries: customerservices.east@veoliawater.co.uk
- Payment enquiries: paymentadvice.east@veoliawater.co.uk
*All calls are charged at local rate
More details can be found on the Veolia Water East website.
Veolia Water Projects (Tidworth and Perham Down)
PO Box 3474, Swindon, SN3 9AF
- General and Billing enquiries: 0845 1482 909* (Mon-Fri, 8:30am to 4:30pm)
- 24hr Emergency: 0845 1482 909*
- Media enquiries: 01707 277153
- Operational enquiries: tidworthoperations@veoliawater.co.uk
- Billing enquiries: tidworthbilling@veoliawater.co.uk
- Developer Services enquiries: tidworthdeveloperservices@veoliawater.co.uk
*All calls are charged at local rate and may be monitored or recorded for training purposes.
More details can be found on the Veolia Water Projects website.
Veolia Water UK PLC
Veolia Water Headquarters
Veolia Water Scotland
15 Pitreavie Court, Pitreavie Business Park, Dunfermline, KY11 8UU
- General enquiries: 01383 749576
- Fax: 01383 749541
- Media enquiries: 01707 277110
- Email: information@veoliawater.co.uk
Veolia Water Outsourcing Ltd
London Road, Rickmansworth, WD3 1FN
- General enquiries: 01923 293450
- Fax: 01923 293230
- Media enquiries: 01707 277110
- Email: information@veoliawater.co.uk
Or email for specific information regarding the following services: