Part of the process for developing the Plan involves a consultation with our statutory stakeholders. The purpose of the consultation is to gather views and establish key issues regarding the Plan. This process involves you!

Major challenges such as climate change and leakage can be overcome to ensure that no harm is brought to the environment and surrounding wildlife through careful forward planning of the supply-demand balance. To achieve this, a range of highly detailed technical appraisals using recognised industry best practise techniques are carried out. Consideration of current and future risks in supply, and demand have been the integral part of this planning process. This forms the basis of our supply, risk and demand forecasts and correlates with our Drought Management Plan, and with financial models used for assessments of our regulated costs.

Part of the process of maintaining an adequate supply to our customers in the most cost effective way requires using a'TWIN TRACK' approach.

Demand Management + Development of sustainable sources

This approach utilises demand management using extensive water metering and the promotion of water efficiency and, where appropriate, the development of sustainable local water resources. It also requires forecast reduction in leakage levels through leakage control, metering, and increased water mains renewals.