Social Policy

We will act in a manner consistent with maintaining the welfare and interests of stakeholders and, where possible, we will seek to make a positive contribution to them.

For our customers we will:

• Maintain the highest standards of service
• Treat customers fairly, particularly in financial matters
• Endeavour to give good advice to those who are having difficulty in making payments
• Respond promptly to all enquiries
• Provide information about matters which customers raise with us
• Provide full information about any relevant matter affecting our services
• Encourage, and advise on, efficient water use

For our employees we will:

• Maintain the highest standards of health and safety in our operations
• Provide all necessary training and resources in health and safety matters
• Ensure that staff receive appropriate education and training to enhance their skills and develop their potential
• Reward our employees fairly for their work
• Ensure that good quality occupational health advice is available
• Provide appropriate recreational facilities for employees
• Promote a work environment free from discrimination built upon mutual trust and respect
• Allow freedom of association and co-operate effectively with those who represent our staff on employment matters

For our suppliers we will:

• Act fairly and reasonably in our dealings with our suppliers and potential suppliers
• Follow reasonable payment policies
• Endeavour to assist suppliers in fulfilling their undertakings to us
• Have regard to the welfare and interests of their employees, and seek to assist suppliers to operate in a safe, socially-responsible manner

For our neighbours and local communities in which we operate we will:

• Work with and support the local communities in which we operate
• Maintain good relations with individuals, groups and representatives of those communities and provide information that they need about our business
• Respond to any issues raised in a timely manner
• Undertake and support educational work about water matters and generally promote water efficiency
• Support appropriate community projects
• Support and encourage our staff to support various charities