Policies and Performance

Delivering responsibility and accountability

We want to promote expertise in our businesses at an excellent level of quality and trust to ensure that customers are fully satisfied with our services. Central to this strategy is the need for everyone in the organisation to behave responsibly.

We have adopted and published a statement of Responsible Business Policies and Principles. This incorporates the environmental, social and economic policies and principles which underpin our goal of continuing to develop in a sustainable manner.

External and internal frameworks are crucial to our parent group, Veolia Environnement, for developing the business in a sustainable manner. Veolia Environnement has published a set of values and charters for sustainable development and ethics, commitment and responsibility. A key function of the central organisation of Veolia Water UK is to weave these principles into the policies and programmes that we operate.

Veolia Environnement publishes an annual Corporate Social Responsibility performance report covering the activities of the group worldwide. Sustainable development of the business is founded on a 10-point Sustainable Development Charter.

The principles and goals of sustainable development are translated into concrete actions around the world. The Charter's 10 commitments inform the development and implementation of Veolia Water UK's policies, procedures, goals and targets.

Business in the Community

Since 2001, Veolia Water UK has been recognised as one of the top ranking companies in Business in the Community's Corporate Responsibility Index. In 2009 we were ranked in the Platinum band.

Business in the Community is an independent, business-led charity; the Corporate Responsibility Index provides a benchmark for over 800 UK companies to evaluate their responsible business practice.