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Performance

A summary of Veolia Water's Social, Environmental and Economic performance in the UK in 2009-10

Social Performance

  • Veolia Water Central continued to serve customers well, with 30% fewer written complaints
  • Veolia Water East and Veolia Water Central were ranked in the top four companies by Ofwat for water supply and customer service
  • We continued to develop programmes to support education
  • We continually update our Safeguard Register to ensure we continue to satisfy the individual requirements of vulnerable and special needs customers
  • We continued to promote our group-wide target of "zero harm" to anyone as a result of our activities
  • We missed our target for "negative" odour events at the Seafield wastewater plant
  • We recorded 19 reportable accidents in 2009, compared with 23 for 2008 despite an increase in the number of employees and contracts. There were no fatalities

Environmental Performance

Economic Performance

  • Turnover for the 12 months to March 2010 was £392m (2008-9: £336.8m)
  • The Group participated in and benefited from research undertaken by other companies within the Veolia Environnement Group
  • The Group complied with its policy to settle terms of payment with suppliers when agreeing terms of business and to pay in accordance with contractual and other legal obligations. The payment policy applies to all payments to creditors for revenue and capital supplies of goods and services
  • Donations for charitable purposes made by Group companies during the year amounted to £40,000 (2008-9: £671,000)
  • 30% fewer written complaints

Veolia Water East and Veolia Water Central were ranked in the top four companies by Ofwat for water supply and customer service